Report Lost / Stolen Device

Lost your device and can't log in? Request your account to be suspended before it's misused. Your identity will be verified.

Important: False or fraudulent reports are a serious disciplinary offence. Your device fingerprint, location, and IP address are being captured for this session regardless of whether you submit.

Step 1 of 3 — Your Account

Enter the work email address registered to your HPMS account.

Work Email Address *

Location & device data is being captured — this is automatic and cannot be disabled. It protects your company from fraudulent block requests.

Acquiring GPS location…

Step 2 of 3 — Verify Your Identity

These answers are checked against our database in real time. You must pass the identity check before your report is accepted.

Full Name (as registered) *

Enter your first and last name exactly as registered on your account.

Last 4 Digits of Your Registered Phone *

Last 4 digits of the phone number saved on your profile.

Your Role / Position *

Company / Organization Name *

The company this HPMS account belongs to.

Step 3 of 3 — Incident Details

Describe the incident in detail. ICT / Admin will use this to verify your account activity and process the block request.

Device Description *

Make, model, color, and any distinguishing features.

When & Where Did You Last Have the Device? *

Last Action You Performed in HPMS *

The most recent thing you did in the system. This is cross-checked with our records to further confirm your identity.

Full Incident Description *

By submitting, you confirm this report is genuine and accurate. Submitting false information will result in disciplinary action and may be reported to law enforcement.